Return & Refund Policy
At bibookoro, we want every customer to enjoy a smooth and worry-free shopping experience. If you’re not fully satisfied with your purchase, our return and refund process is here to help.
Return Window
You can request a return within 30 days of receiving your order.
Return Address
To return an item, please contact our customer support team first. We will provide you with the necessary return instructions and shipping details.
Customer Support: +92 312 4917411
(Monday – Saturday)
Eligibility for Returns
For a return to be accepted:
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The item must be in the same condition as when received — unused, unmarked, and with original tags.
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It should be returned in its original packaging.
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A receipt or proof of purchase must be provided.
How to Start a Return
Email us at we@bibookoro.com with your order details and reason for return.
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We’ll review your request and send you step-by-step instructions.
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Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please check your order upon arrival. If your item is damaged, defective, or not what you ordered, contact us immediately so we can arrange a replacement or refund.
Non-Returnable Items
Some products cannot be returned, including:
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Customized or personalized books
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Gift cards
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Sale items marked as “final”
Exchanges
For exchanges, the quickest method is to return the original item (after approval) and place a new order for the replacement product.
Refund Process
Once your return is received and inspected:
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If approved, a refund will be issued to your original payment method within 10 business days.
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Bank processing times may vary, so please allow up to 15 business days for the refund to reflect.
If you have not received your refund within this time frame, contact us at we@bibookoro.com.
This policy is designed to protect both our customers and our store, ensuring every order is handled fairly and efficiently.